Refund policy

At Kushflex, we strive to provide the best shopping experience possible. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds are processed.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • You must request a refund within [Insert Number] days of receiving your order.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

2. Non-Refundable Items

Certain products are exempt from being refunded, including but not limited to:

  • Perishable goods (e.g., food, flowers, and plants).
  • Downloadable software and digital products.
  • Personal care items (e.g., toiletries, cosmetics).
  • Gift cards.
  • Items on sale or clearance.

3. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Email [email protected] or call [Insert Phone Number] to initiate the refund process.
  2. Return the Item: Ship the item back to us at the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to our error (e.g., wrong or damaged item).
  3. Inspection: Once we receive your returned item, we will inspect it and notify you if your refund request is approved.
  4. Refund Approval: If your return is approved, we will process the refund to your original payment method within [Insert Number] days.

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account or contact your credit card company, as it may take some time for the refund to appear.
  • If you’ve done this and still haven’t received your refund, please contact us at [[email protected]].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [[email protected]].

6. Shipping for Returns

  • Return Shipping Costs: You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or mistake on our part.
  • Non-refundable Shipping Costs: Original shipping costs are non-refundable.
  • Lost or Damaged Returns: If you are shipping an item worth over [Insert Amount], consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated.

8. Contact Information

For any questions or concerns about our Refund Policy, please contact us:

Kushflex Support Team