Return policy

At Kushflex, we aim to ensure that our customers are fully satisfied with their purchases. If you're not completely happy with your order, we're here to assist with returns.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as received, and in the original packaging.
  • Returns must be requested within [Insert Number] days of receiving the item.
  • A valid proof of purchase is required (order confirmation or receipt).

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Downloadable software or digital products.
  • Personal hygiene products (e.g., toiletries, cosmetics).
  • Gift cards.
  • Sale or clearance items.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [email protected] to request a return authorization. Be sure to include your order number and reason for the return.
  2. Prepare the Item: Securely package the item in its original condition and packaging.
  3. Ship the Item: Once your return is authorized, you will receive instructions on where to send the item. You are responsible for the shipping costs of the return unless the item was defective or the return is due to an error on our part.

4. Inspection and Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed to the original payment method within [Insert Number] days.

5. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected].

6. Shipping for Returns

  • Return Shipping Costs: You are responsible for return shipping costs unless the item is defective or we made an error with your order.
  • Non-refundable Shipping Costs: Original shipping costs are non-refundable.
  • Shipping Insurance: For items over [Insert Amount], we recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

7. Changes to the Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately.

8. Contact Us

For any questions about our Return Policy, please email us at [email protected].