Terms & Conditions

Kushflex Online Store: Terms and Conditions

1. Introduction

Welcome to Kushflex, an online retail and wholesale store selling authentic Ethiopian products, including coffee, spices, Teff, Habesha fashions, religious supplies, and more. By using our website, you agree to the following terms and conditions. Please read these terms carefully before making a purchase.

2. Acceptance of Terms

By accessing or using the Kushflex website, you agree to be bound by these terms and conditions. If you do not agree, please do not use the website.

3. Products and Pricing

  • Product Availability: All products listed on our website are subject to availability. We reserve the right to limit the quantity of any item and to discontinue any product without notice.
  • Pricing: All prices are listed in USD (or local currency if applicable) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.

4. Orders and Payments

  • Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. This email is only an acknowledgment and does not constitute acceptance of your order.
  • Payment Methods: We accept various payment methods, including credit/debit cards and PayPal. All payments must be made in full before products are shipped.
  • Cancellation: Orders can be canceled within 24 hours of purchase by contacting customer service. After this period, cancellation may not be possible.

5. Shipping and Delivery

  • Shipping Locations: Kushflex ships worldwide. Shipping fees will be calculated based on the destination, weight, and size of the package.
  • Delivery Times: Delivery times may vary depending on the location. Estimated delivery times will be provided during checkout.
  • Delays: Kushflex is not responsible for shipping delays due to unforeseen circumstances, including customs checks or natural disasters.

6. Returns and Refunds

  • Return Policy: You may return unused, unopened items within 14 days of receiving your order for a full refund or exchange. To initiate a return, please contact our customer support team.
  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days.
  • Non-Returnable Items: Certain items such as perishable goods (e.g., coffee, spices) are non-returnable unless they are damaged or defective upon arrival.

7. Intellectual Property

All content on the Kushflex website, including text, images, logos, and product descriptions, is the intellectual property of Kushflex and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Limitation of Liability

Kushflex is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Country/State], without regard to conflict of law principles.

11. Changes to Terms and Conditions

Kushflex reserves the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms periodically.

12. Contact Information

If you have any questions regarding these terms and conditions, please contact us at:

Email: [email protected]
Phone: 301 887 7674
Address: 7710 maple Avenu Silver Spring MD, 20912